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Student Resources

Dispute Resolution/Grades Appeal Policy and Procedure

OMNI College’s first priority is to provide quality training to its students in a professional environment.  At OMNI College, the staff understands the importance of meeting the student’s needs and addressing the student’s concerns.  Therefore, should a question or concern arise, the College wants its students to feel that staff and instructors are there to help.

Policy:

OMNI College provides an opportunity for students to resolve disputes of a serious nature and grades appeals in a fair and equitable manner.

The policy applies to all OMNI students who are currently enrolled or were enrolled 30 days prior to the submitting there concern to the Program Director.

Only grades received on mid-term or final assessments may be appealed.  Grades received for assignments or weekly quizzes may not be appealed.

Procedure for Student Disputes:

  1. This policy governs complaints from students respecting OMNI College and any aspect of its operations.  Students will not be subject to any form of retaliation as a result of filing a complaint.
  2. All student complaints must be made in writing.
  3. When a concern arises, the student should address the concern with the staff member most directly involved.  If the student is not satisfied with the outcome at this level, the student must provide the written complaint to the General Manager who is responsible for making determinations in respect of complaints.  If the General Manager is absent or is named in a complaint, the student must provide the complaint to the Program Director[1].
  4. The process by which the student complaint will be handled is as follows:
  • The General Manager will arrange to meet with the student to discuss the concern and desired resolution within 5 school days of receiving the student’s written concern, or as soon as practicable
  • Following the meeting with the student, the General Manager will conduct whatever enquiries and/or investigations are necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. Those inquiries may involve further discussion(s) with the student either individually or with appropriate (institution’s) personnel.
  • The necessary enquiries and / or investigations shall be completed no later than 10 school days following the receipt of the student’s written concerns.  The General Manager will do one of the following after receiving the student’s written concerns:
  1.        Determine that the student’s concerns are not substantiated; or
  2.        Determine that the student’s concerns are substantiated in whole or in part;

                                                iii.      Determine that the student’s concerns are frivolous and vexatious.

The student and the institution’s personnel involved shall receive a written summary of the above determination within 45 days after the date on which the complaint was made. A copy shall be given to the student, a copy will be placed in the school’s Student Conduct File, and the original will be placed in the student file.

  • If it has been determined that the Student’s concerns are substantiated in whole or in part the General Manager shall include a proposed resolution of the substantiated concern(s).

  • If the student is not satisfied with the determination of the General Manager, the student must advise the General Manager within 48 hours of being informed of the determination. The General Manager will immediately refer the matter to the Founder of the Institution. The Founder will review the matter and meet with the student within 5 school days or as soon as practicable.

  • The Founder shall either confirm or vary the determination of the General Manager.  At this point the School’s Dispute Resolution Process will be considered exhausted.
  1. The student making the complaint may be represented by an agent or a lawyer.
  2. If the student is or was enrolled in an approved program, is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, he or she may file a complaint with the Private Career Training Institutions Branch (www.privatetraininginstitutionsbranch.bc.ca).

Procedure for Grades Appeal:

  1. If a student is dissatisfied with the grade received for a mid-term or final course assessment and can provide evidence that a higher grade is warranted he/she should discuss with his/her instructor.  The instructor will reconsider the grade and, if warranted, assign a different grade.
  2. If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should submit a written appeal to the Program Director[2].
  3. The Program Director will obtain a copy of the mid-term or final assessment from the instructor and will have the assessment re-marked by another instructor.
  4. If the assessment achieves a higher grade on re-mark, the higher grade will be assigned to the student.  If the assessment achieves a lower grade on re-mark, the original grade will be retained.
  5. If a grade appeal is reviewed by the Program Director, the grade assigned following the re-mark and review will be final and cannot be appealed further.

[1] In the event that the Program Director is the instructor for the student filing the grade appeal, the General Manager will assume the role of the Program Director in this grade appeal process.

[2] In the event that the Program Director is the instructor for the student filing the grade appeal, the General Manager will assume the role of the Program Director in this grade appeal process.